# Help

For most issues, you'll want to report them on the Nodewood Public Issues Tracker (opens new window). That way, the community has a shot at being able to help you if I haven't had time to review your report in-depth yet, and the community benefits from being able to search for similar problems. You'll want to sanitize any example code submitted so that your business logic doesn't contain any trade secrets, of course, but this is the preferred method of reporting an issue.

For issues of a more private nature, where you cannot properly sanitize your code sufficiently that you'd be willing to put it on the public Internet, you can submit your issue by email to help@nodewood.com. Please try first to submit it to the public issues tracker, however.

When submitting an issue, please include at least the following three things:

  1. What steps did you take?
  2. What did you expect to happen?
  3. What actually happened?

Additionally, any relevant environment information is appreciated, as well as as much of a code sample as you can provide.